I think it can be safely said that yesterday's release of tickets for The Great Googa Mooga was an unmitigated disaster. Few actually made it to the confirmation page, and for those who didn't it was a harrowing ordeal that dragged on for over an hour. I, along with many others, ended up having to sign up for the wait list even though I first got "in line" at noon sharp.
Last night I received an email from Kevin Hartz, CEO of ticketing agent Eventbrite. After apologizing for the "debacle," here's what he had to say:
"More tickets will be released prior to the event and wait listed folks will be notified as soon as information becomes available. The site issues fall entirely on us, and we take this type of rare occurrence very seriously.
While there were people who were successful in securing early registration tickets for GoogaMooga, unfortunately, we also let a lot of people down. In short, we had technical difficulties due to traffic and demand on our servers.
At Eventbrite, we are completely committed to offering a smooth, pain-free ticketing experience for event attendees and organizers, and we failed on that today. We are working together with the GoogaMooga event organizers to take care of everyone who was trying to get tickets today and fulfill all pending registration requests.
-Customers who arrived on the confirmation screen, but who did not yet receive an email with confirmation of their registration, will be receiving a confirmation email shortly.
-More tickets will be released prior to the event, so folks should stay tuned to GoogaMooga.com for more info.
-VIP tickets are not sold out, and are available here: http://extramooga.eventbrite.com/
We are already putting measures in place to avoid similar issues for future large-scale events, and are committed to preventing this from happening again."